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Frequently Asked Questions (FAQ)


Getting Started

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How do I register?
  • Registering for Kozmo Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.
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Does Kozmo Bingo run on a Mac or a PC?
  • You can run the Kozmo Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Kozmo Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
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Banking, Deposits and Withdrawals

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What Deposit methods do you accept?
  • All banking is provided by Brigend, a wholly owned subsidiary of Cassava Enterprises Gibraltar Limited. We accepts most payment methods including Visa, Mastercard, Maestro and PaySafe card.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below (take the table from the T&Cs).
  • Please find our withdrawal policy here.
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What is the minimum amount I can deposit?
  • You can deposit as little as £5 at one time
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I have made a withdrawal, when will the money be in my bank account or on my credit card?
  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
  • We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
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How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL
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Support

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How can I contact the support team?
  • The Kozmo Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
  • You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
  • Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.
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Security

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Is it legal to play bingo online at Kozmo Bingo?
  • Kozmo Bingo is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
  • Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.. We adhere to their strict regulations on fair play and prize payouts.
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Will my personal details be safe?
  • We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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Game Play

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How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Kozmo Bingo.
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What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
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Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
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Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards.
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I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
  • Email:
  • Phone: (toll free, UK only)
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game help

52-5 bingo Game Help



Last updated: 24/09/17

Overview

The new 52-5 Candy Based variant relatively new version of the classic bingo game. Unlike 90-ball and 75-ball bingo, the game is played with candies instead of numbered bingo balls.

Just like in classic bingo, players purchase bingo tickets to a game. Each ticket is called a tray and includes 5 playing cadies out of the standard 52 available numbers. A caller calls out candies randomly and if they appear on the player's tray, they are covered by the candy. The first player to cover all 5 missing candies on a tray wins the game.


Buy Time


Game Time


52-5 Bingo Tickets (Hands)

Tickets sold at 52-5 bingo games each contain 5 playing candies out of the standard 52 numbers. The cards are revealed immediately upon ticket purchase.


WINNING Pattern

52-5 games only have one winning pattern, the Full House, which occurs when all 5 candies on at least one purchased ticket are covered.


Payouts and Jackpots

In most cases, the size of a game's payout is determined by the cost per ticket and the number of players who opted into the game. The higher the ticket price and the more players who join a game will cause the prize to be larger. Occasionally, we offer a fixed minimum prize regardless of the number of players who participate and the price of the cards. Extra jackpots can also be on offer in a select number of bingo games.

Ticket Selections & Purchase

In order to play, it is required that you purchase at least 1 ticket in a game. In a single game, you can purchase up to 96 tickets maximum.

Before purchasing tickets, you need to fund your bingo account with the right amount of money.

You'll be able to see the price per ticket on each ticket's purchase button. All ticket prices in a game are the same.

When purchasing a ticket, its unique identifier will appear next to it as a reference for communicating with support agents.

This number will also be available in the game history section of the player's "My Account" menu.


Funding Your Account

The perquisite for entering a bingo game is the purchase of at least 1 ticket.

It is only possible to purchase tickets after you have funded your bingo account with sufficient funds. You'll always be able to view your account balance at the top of the bingo screen. To deposit into your account anytime, click the "Cashier".

Playing the Game

After you purchase tickets for a bingo game, the next step is to wait for the game to begin. You can keep track of the time left until the game starts by checking the buy time countdown, which appears in the top left corner of the bingo screen.

When there are only 30 seconds left to game start, the timer will turn red and will alert you by sound that you should hurry up and purchase your tickets.

New bingo games begin every few minutes so the wait is never long. Once the game begins, the caller will reveal the next candy from the candy machine.

If you missed a few calls, you can always check which cards were called in the ‘Calling Board' tab on the right side of the screen.

Additional game information is available on the game info panel on the left, including the number of players who have entered the game (purchased at least one ticket), the available jackpots and how to win.

Covering Your Numbers

The new 52-5 Candy based variant bingo currently offers only an "auto cover" option, which automatically places candies on the trays.

The speed in which your ticket is automatically covered doesn't affect the outcome, so even if your connection speed is slower than that of another player, and you have the winning ticket, the prize is yours no matter what!


Winning

If a player gets a Full House on their bingo ticket, the game will end and a winning message will appear including the names of the winners.

Since it's possible for multiple winners to win a single game, the jackpot will be distributed evenly between the winners or by the proportion of winning tickets, depending on the specific game played.

If you weren't in the room in time to see the winning message, don't worry, you'll still be awarded your wins and you can see details of previous games in the "game history" section of the "my account" menu.

The game Return to Player (RTP) in Bingo 52-5 is affected by ticket price and number of tickets purchased in each game.


Progressive jackpots

Some 52-5 game may offer a progressive jackpot. A progressive jackpot is an accumulative reward that is given when a certain criterion is met.

Our bingo progressive jackpots are awarded when a player achieves "bingo" in less than a certain amount of calls.

To know the criteria for a game you're considering buying into, simply hover over the progressive jackpot icon in the info panel on the left and a tool tip will appear with the specific number of calls you need to bingo in.



If a progressive jackpot is won, you'll see both the game jackpot and the PJP (progressive jackpot) rewards on a single winning message.

Disconnections

We understand that sometimes internet connections can be lost and that you might get disconnected whilst playing a game. If this happens, the system will continue to auto cover for you and you'll be awarded any prizes you may have won during your short time away.


Canceled Games

Games may be canceled for various reasons, when not enough players have bought into the game, or due to a technical issue. If you purchase ticket for a game which was canceled, you'll automatically be refunded the tickets' cost.

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